Returns Policy

Kitchen Gadgets UK
To cancel your order, you must contact customer services in writing via email or letter as soon as possible. It is very difficult to cancel an order once it has been dispatched from our warehouse.

Kitchen Heroes UK are confident that you will be happy not only with your kitchen gadget order, but with our service too!  However on occasion this may not be the case which is why we offer our customers a peace of mind 14 business day return policy.

All you need to do in order to claim a refund on a returned item is to ensure it reaches us within the 14-day money back guarantee time frame.  To qualify for this please ensure you keep all the product packaging, instructions and other contents, as well as the included dispatch note. Please make sure that you email us stating your reason for the return. 

Once your item is returned, a full refund will be processed, usually within 7 working days. If the item is not faulty, the customer must pay the return postage.

The statutory right to cancel will not be affected by the additional 14-day money back guarantee.

How To Return Your Product - Process:

In order for a refund and return to be granted, customers MUST email our customer service department first.  Once the return has been arranged, please send your item(s) back to our business address;

Kitchen Heroes UK 
Kemp House, 
160 City Road, 
London, 
United Kingdom
EC1V 2NX

Please ensure you contact us first prior to you dispatching the item since this is a business mail box.